Shipping policy

Floor Plus Sdn Bhd ship to whole Malaysia.

We do provide Courier Delivery and Delivery of Bulky Product(s).

Your purchased product(s) normally will take up to 7 to 10 working days to reach. However, please allow some delays due to courier service scheduling.

In the unlikely occurrence of a wrong product or damaged products being delivered, please contact our Customer Service Team within 7 days and a replacement will be delivered upon checking and identifying by our relevant team.

 

Courier Delivery:

For door-to-door delivery, we will attempt to deliver your order as soon as your order is ready for delivery. The first delivery will be attempted without any pre-arranged schedule.
We will deliver your order to your door-step or someone you have authorized to receive the order on your behalf.

Extra Charger For Upper Level Delivery Service (Without Lift But Below 7th Floor):
- <50kg/consignment: FREE
- 51kg - 100kg/consignment: Rm20
- 101kg - 150kg/consignment: Rm100
- 151kg - 300kg/consignment: Rm120
- 301kg - 500kg/consignment: Rm180
- >500kg/consignment: Not provided

 

Delivery of Bulky Product(s)

After order confirmation, our Logistics Department will need 3-10 days before the delivery proposed date to take place.
For any changes or enquiries regarding your confirmed delivery schedule pertaining to this order, kindly do so at least 3-days in advance so that we can make the necessary arrangement.
In the event that your order cannot be delivered due to you not being contactable to schedule a delivery, your order will be held for a maximum of 10-days from the date of first attempted failed delivery. If there is no response, your order will be cancelled without refunds.
***Bulk order shipping for upper level delivery service is NOT provided***